Refund policy

1. Digital Nature of Our Services
Our products are digital marketing services (such as followers, likes, views, livestream views and other engagement services). The execution of these services begins immediately or as soon as possible after receipt of an order.
By placing an order, the customer expressly agrees that the execution of the digital service may begin immediately. As a result, to the extent permitted by law, the statutory right of withdrawal lapses once execution has started.

2. Livestream Services
Additional conditions apply to livestream services.
Because livestreams are temporary and take place in real time, delivery can only take place during an active broadcast.
The customer is responsible for notifying us in a timely manner once the livestream has started. For this, we require the username so that we can immediately verify the active livestream and start the delivery.
If the customer does not report during the livestream, or if the livestream ends before delivery can be started, the order remains valid for a future livestream.
In this situation, the order is not considered undelivered and there is no right to a refund.

3. When Are You Eligible for a Refund?
A refund can only be granted when:

* the service can demonstrably not be delivered due to a technical error on our end;
* we are definitively unable to execute the order;
* only part of the order has been delivered and we are unable to complete the remaining part;
* we ourselves decide to approve a refund.

4. When Is a Refund Excluded?
A refund is not possible when:

* an incorrect username or incorrect details have been provided;
* the account is private or is set to private during delivery;
* the order could not be executed because the customer did not report an active livestream;
* the livestream ended before we could start delivery;
* the order remains available for a future livestream;
* the service has been fully delivered as described;
* the customer changes their mind after purchase;
* external factors beyond our control affect the results (such as platform changes or algorithm updates);
* our satisfaction guarantee is being misused.

5. Alternatives to a Refund
When a refund is not possible, we may, at our own discretion, offer one of the following solutions:

* free re-delivery;
* delivery during a future livestream;
* exchange for another service of equal value;
* a discount code or credit for a future order.

6. Requesting a Refund
If you believe you are eligible for a refund, please contact us by email within 14 days.
Please include:

* order number;
* platform;
* username;
* a clear description of the issue.

We review each request individually within 1–3 business days.

7. Contact
📧 info@volgersboost.com
🕒 Available 24/7 via email